Return and Refund Policy

RETURN POLICY

You can request return/replacement for most items sold on BSC Power Tools. When you communicate your request, we will analyses your request and may offer you different options depending on the seller, item, or reason for return.

BSC Power Tools allows for return/replacement when there are issues with the product delivered. The product can be returned/replaced under the following conditions:

1. Wrong item delivered.
2. Used/poor quality/defective product.
3. Physical/in-transit damage to the product.
4. Missing items/accessories or incomplete products.
5. Considerably different from the description on BSC Power tool’s platform.

To ensure that your return/replacements request are promptly accepted, please adhere to the following:

• The return/replacement request has to be initiated within 7 days of receiving the order. In case damaged or wrong items have been delivered the request has to be raised within 24 hours of delivery.
• We do not entertain return/replacements request in the following cases:
  • Reason given is “Products no longer needed”
  • Incorrect use of product leading to wear or damage.
  • Customized (made to order) products cannot not be returned.
• Products requested for return/replacement must be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
• Original Invoice must be in your possession.
• Product Purchased using limited time promotional discounts will not be eligible for returns.
• Products sold as part of a combo can’t be returned individually.

Additionally please abide by the following guidelines when you request a return/replacement from BSC Power Tools:

Customers must share a video with the Customer Support team of opening the package in case of issues related to Empty Package or Missing Products.

In case of damaged or wrong product being delivered, the customer must share photographic evidence (External image of the box from all sides, internal image with packaging, damaged product image, and image of the shipping label) with the customer care team within 24 hours of delivery.

For orders consisting of industrial goods, return/replacement requests will be entertained only in case of wrong, defective or damaged products.

If an issue arises relating to faulty electronics products, customers will need to contact their nearest authorized brand service Centre for repair/replacement.

When Wrong/Incorrect Items are delivered, return/replacement requests will be accepted only if the products are in new and unopened condition with the original packaging intact and still including all tags, in-box documents and manuals, warranty/guarantee cards, freebies and accessories intact.

While returning a product to BSC Power Tools, one of the following two methods will be utilized:

• BSC Power Tools will arrange for the return journey of the product. We will arrange for the courier partner and get the product picked up from our customer’s location.
• Alternatively, we might request the customer to send the product to us. Once, the product is received by us, we will reimburse the courier charges to the customer.

REFUND POLICY

Refunds on BSC Power Tools are quick and hassle free. Refunds will be disbursed immediately for orders eligible for refunds in accordance with the Return Cancellation Policy.

Refunds issued by BSC Power Tools are guided by the following:

• No deductions will be made by BSC Power Tools on the refund amount confirmed to the customer buying the Product.
• There is NO “processing fee” charged by BSC Power Tools on any payment option availed by the customer. In case your bank charges you a service fee for services, those additional charges will be incurred by you.
• For pre-paid orders, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the source account of the customer.
• For cash on delivery transactions, refunds will be made via demand draft/NEFT/Cheque etc. in favor of the customer buying the Products, as per the details provided by the customer.

For orders that involve the return of goods from Customer’s location, the following guidelines are applicable in addition to BSC Power tool’s Refund Policy:

• BSC Power Tools will arrange for logistics involving the transfer of goods from the customer’s location to our warehouse. This service will be FREE of cost to the customer and will not result in any deductions to the refund amount.
• In rare cases, when the Customer ships the products to our Warehouse at their own cost, the final refund amount will include additional compensation for the cost of transfer of goods.
• The additional compensation is subject to us receiving a digital proof of the actual courier charges incurred by you.
• Refunds will be released only after returned products have reached our warehouse and have been inspected for QA/QC discrepancies.

BSC Power Tools reserves the right to decline refunds even for orders otherwise eligible when any of the following is breached:

• Return request is made outside the return window.
• In cases where tags, labels, accessories, original packaging are missing for returned items.
• If the Product is damaged by the customer, either by incorrect usage or storage/handling.
• If Product has been used by the customer.
• If Product was initially sold as a combo/sets and returned products do not include all original components of the complete set.

In the unlikely event that Refunds released by BSC Power Tools are not realized by the Customer even after 7-10 days, please ensure the following:

• You have received communication from us confirming your refund request. This means that your refund has been initiated.
• You have received the refund Transaction ID as part of an update on the status of your refund.

If the above conditions are true, please contact BSC Power Tools Support and we will work with the banks to get your refund processed immediately.

For returns that involve the refund of monies collected via an offline payment method, our team may get in touch with you to collect and confirm bank details so we may initiate a transfer. We typically urge Customers that made an offline payment to have the following particulars ready when their return requests are approved:

• Bank Name
• Account Number
• Account Holder’s name
• IFSC code
• Location of the Bank.

We initiate the refund process as soon as we receive the details from you and in case of inter-bank transfers it may take as long as 7-10 working days for the money to be credited to your account.